Common questions on logging in to RISE Customer and Team Web Sites

This page answers a number of common questions concerning logging-in to RISE Customer and Team Web Sites. If you can't find what you're looking for, or if it doesn't provide an answer to your problem, please contact us in whatever way is convenient: see the bottom of this page.

Logging in - general

You log in to our Customer and Team Web Sites using a unique user name and password. All communication in connection with logging in to these web sites is encrypted before being sent over the Internet. Provided that your computer and your log-in information are properly protected, no unauthorised person can therefore access your information.

We do not have access of your password: it is only you who has access. If you forget your password, click the "I have forgotten my user name and/or password" link on the log-in page.

Logging in to our Customer and Team Web Sites

User name and password

I have forgotten my user name and/or password

Where do I change my password?

What must I consider when changing my password?

Clicking the activation link brings up the message "This activation key is no longer active"

Logging in

I get a new log-in window when I open a document on one of the team web sites

I am immediately logged out when I try to log in

What happens if I click the "I am logging in from a private/customer computer" alternative on the log-in page?

What is RISE?

Why do I have to log in to open a Word document from the document library?

Links

Where can I find answers to questions about logging in?


User name and password
I have forgotten my user name and/or password

Click the ”I have forgotten my user name and/or password” link on the log-in page. Enter your user name or E-mail address associated with your user name in the ”I have forgotten my user name and/or password for the customer and team web sites” page and click Send. You will be sent an E-mail with an activation link for a new password.

When you have received this E-mail, click the activation link, which will bring you to a page for ”Log-in information for RISE customer and team web sites”. Note your user name and password, which are those to be used for logging in.

Note: The password will be displayed only this once, so it is important that you note it carefully, together with the user name that you use for logging in.

If you want to change your password, you can do so by logging in from the web site www.sp.se.

Where do I change my password?

Replace your password by clicking the Change Password link at the top of the our web site.

What must I consider when changing my password?
  • Your password must contain at least twelve characters. The password must contain upper and lower case (capital letters and non-capital letters) and at least one numeral or non-alphabetic character (for example: !, $, #, %).
  • Bear in mind that the password verification system distinguishes between upper case and lower case letters (capital or non-capital letters).
  • You cannot change to a password that you have used for your seven most recent visits to the sites.
  • If you find it necessary to write down your password in order to remember it, treat it as a valuable document.
  • Do not let anyone else know your password.
  • Change your password at intervals.
Clicking the activation link brings up the message "This activation key is no longer active"

You have asked for a new activation E-mail message after having received the activation key that you clicked on. Check you Inbox to see if you have received a later activation mail , or click on the "I have forgotten my user name and/or password for RISE customer and team web sites" link on the log-in page.

Logging in
I get a new log-in window when I open a document on one of the team web sites

When you log in to your team web site, you must check the "I am logging in from a private/customer computer" check box, which will stop you from receiving a log-in window.

I am immediately logged out when I try to log in

This indicates that the authorisations that are linked to your user account are incorrect. Please contact us to correct his. (See below under Where can I find answers to my questions?).

What happens if I click the "I am logging in from a private/customer computer" alternative on the log-in page?

Clicking "I am logging in from a private/customer computer" extends the time allowed before you would otherwise be automatically logger out from the web site. It also assists work with documents, if you're using one of our team web sites, in that you don't need to verify yourself again when you open a document from a team web site document library. Choose this alternative only when you are working from your private or company computer and have good anti-virus protection on the machine. It's also important that you log out when you have finished.

What is RISE?

The RISE institutes Innventia, SP and Swedish ICT have merged in order to become a stronger research and innovation partner for businesses and society. Through our international collaboration programmes with academia, industry and the public sector, we enable a competitive business environment and contribute to a sustainable society. SP Technical Research Institute of Sweden, Corporate Identity Number 556464-6874, has changed its company name to RISE Research Institutes of Sweden and will continue its business under the same Corporate Identity Number. You can read more about us and our activities at www.ri.se/en.

Why do I have to log in to open a Word document from the document library?

If you use Internet Explorer this can happen. To avoid this, you can add your team site as a trusted site in Internet Explorer. Click here to learn how to add a web site to a security zone in Internet Explorer.

Links
Where can I find answers to my questions?

Team web site users:

Contact your team web site administrator by E-mail or phone.

 

RISE Inspection customer site users:
Contact the support for RISE Inspection, inspectionsupport@ri.se

 

RISE Revision customer site users:

Contact the support for RISE Revision, revisionsupport@ri.se


ELSA customer site users:

Contact the support for ELSA, elsa@ri.se

 

RISE Calibration customer sites users:

Contact your customer contact person at RISE via E-mail or phone or the support for RISE Calibration, risekalibrering@ri.se

  

RISE Personcertifiering customer site users:
Contact the support for RISE Personcertifiering, support.person@ri.se  

RISE Research Institutes of Sweden, Phone 010-516 50 00, E-mail info@ri.se

The RISE institutes SP, Innventia and Swedish ICT have merged in order to become a stronger research and innovation partner for businesses and society.
During 2017 sp.se will be one of several websites within RISE. Please visit ri.se for more information about RISE.

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